Our UI Rate is 0%. Can not enter that rate, states should be between 0.02 and 9.45%

I understand the importance of being able to set your Unemployment Insurance (UI) rate, SSHY. I have an explanation as to why this is happening on your end. 

When it comes to UI rate, QuickBooks Online (QBO) relies on the updated rate of your state. They will send the updated UI rate at the beginning or the end of the year. Thus, we'll need to wait for the said update. You can also clarify with your state as to what rate you'll be using for accuracy. 

If you receive a tax notice, you can either update it manually in your QBO account or contact our payroll support to help you manage the details. 

Moreover, you can use this material to learn more regarding how to access your state agency websites: Access state agency websites for payroll. 

Just press the reply button if you need further assistance. Know that we're always here to help you with your concerns.