payroll didnt run for one of my employees

The likely reason payroll did not process for the second week is that a regular payroll was run instead of a special payroll, Tom. When a regular payroll is done for a custom period (such as one week instead of two), it overrides the system's standard payroll schedule.

To fix this, you'll need to delete the payroll you already ran for the one week and then process a regular payroll that includes the correct payment for the full two-week period.

Here's how to delete the previously run regular payroll:

1. Go to the Employee's profile.
2. Select the Paycheck list.
3. On the right side, click the drop-down menu next to Print pay stub.
4. And choose Delete.

Once done, we can now create a special payroll for your employee.

Here's how:

1. Go to the list of Employees.
2. Click the drop-down menu next to Run payroll on the right side.
3. You can choose Bonus only or Commission only.
4. Click on Continue.
5. Select a specific date range that covers the week you wish to pay for.
6. And enter the following details you wish to provide.

Once you have successfully created the special payroll for the missed week, you can now run regular payroll for your employee during standard pay periods without any issues.

Before we finish, I suggest you explore QuickBooks Live Expert Assisted to streamline your accounting, maintain precise financial records, and access professional support. This could free up valuable time, allowing you to concentrate on expanding your business.

Let us know if you have any questions or need additional assistance.

Hi @tomball,

I just wanted to follow up to check if the resolution we provided helped resolve your issue.

Please let us know if everything is now working as expected or if you're still experiencing any problems.

We'll be glad to assist further if needed.