Welcome to the Community, graciegurrola-sg.I'd be glad to help you process a direct deposit in QuickBooks. We can check if the pay dates are accurate and change them if necessary.Before we start, I'd like verify if there's an error message that you encounter when processing a paycheck or any screenshot would be helpful.For now, let's perform some basic troubleshooting procedures to see whether the issue is browser related.Start by logging into your QBO company using an incognito browser. Here's how:Chrome: Ctrl+Shift+NFirefox: Ctrl+Shift+PSafari: Command+Shift+NIf this works, I recommend clearing the regular browser cache, this will avoid the browser to behave strangely. Otherwise, kindly use another supported browser. I'm also adding these articles for additional resources: Delete or void employee paychecksFix direct deposit issues.Leave a comment below if you have further questions about managing payroll or if you need help with something else, I'm always glad to help.

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graciegurrola-sg

Question

Payroll direct deposit not working. System will not accept any pay date

Forum|Forum|3 years ago
November 15, 2022
1 reply
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QuickBooks Online

DebSheenD

Level 5

Welcome to the Community, graciegurrola-sg.

I'd be glad to help you process a direct deposit in QuickBooks. We can check if the pay dates are accurate and change them if necessary.

Before we start, I'd like verify if there's an error message that you encounter when processing a paycheck or any screenshot would be helpful.

For now, let's perform some basic troubleshooting procedures to see whether the issue is browser related.

Start by logging into your QBO company using an incognito browser. Here's how:

Chrome: Ctrl+Shift+N
Firefox: Ctrl+Shift+P
Safari: Command+Shift+N

If this works, I recommend clearing the regular browser cache, this will avoid the browser to behave strangely. Otherwise, kindly use another supported browser.

I'm also adding these articles for additional resources:

Leave a comment below if you have further questions about managing payroll or if you need help with something else, I'm always glad to help.

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