Payroll Direct Deposits not showing up on my check register. I can see them in my Payroll, but no on my check register. How can I fix this?

Hello, miathleticclub.

There are several reasons why those checks won't show up in your register. I'll give some scenarios and solutions on how you can fix this. 

One likely reason is that your check register is filtered to show selected transactions. You'll want to change the filter options in the register. Here's how:

1. Go to Accounting, then click the Chart of Accounts tab.
2. Find and select the check register by clicking the View register link.
3. Click the Funnel icon, then change or review the filters.
4. You can also check the DATE or Ref No. Type column to sort the transactions.

Another reason is that those direct deposit transactions might've been recorded under a different account. In this case, go to the Paycheck list then open a paycheck. Look at the Paid from section to see where the funds were taken out from. 

1. Go to Payroll or Workers, then click the Employees tab.
2. Click the Paycheck list link.
3. Check the account under the Paid from section. 

If you need to correct and change the bank account, you can check this article for the steps: Change your payroll bank account.

Need to manage your employees or do other payroll-related tasks? Check out the guides here if you need help.  

I've got your back if you have other questions regarding QuickBooks Online or the processes in the payroll feature. 

This is the 2nd time I’ve had this to happen.  It happened last month but after some time went by, the paychecks showed up in my check register when I logged in again.  It has just happened again but have yet to show up.  And I don’t have the check register filtered and the correct account/register is indicated when I view the paychecks.

Had the same thing happen to an employee on 7/18/23 payroll. It's coming out of the correct account, is the correct date in the paycheck list and is yet nowhere to be found when I went to reconcile. It's not in the register either. Shows that it was deducted on my bank statement and the employee received the funds. Where is the fix for this???

Same issue here, incredible that the only options suggested are "check it's coming from the right account" and "spend several hours trying to talk a human (that we made it very hard to talk to).