payroll paid twice how to recall

Hey there, @ih8w8ing.

How are you doing today? I hope all is well. 

You can request a direct deposit reversal 5 business days from the pay date (US). However, it's important to note that this doesn’t guarantee the funds will be recovered. 

You can request a reversal if:

• The reason is in compliance with ACH or EFT laws. For example, duplicate payments or unintended payments.
• The direct deposit paycheck wasn’t rejected.
• It’s within 5 banking days (US) of the paycheck date, before 12:00 PM PT. Note that the posting date is the day 1.
• The bank account you want to reverse funds from must still be in the employee's profile.
• QuickBooks Desktop Payroll and QuickBooks Contractor Payments: The total amount is greater than $50 (due to the $75 direct deposit reversal fee).
• QuickBooks Online Payroll, if your request is through the direct deposit reversal form: The total amount is greater than $50 (due to the $75 direct deposit reversal fee).
   

To submit the reversal form (Please Note: A $75 fee is required to submit the form):

1. Open the Direct Deposit Reversal form.
2. Click on Add Request.
3. Complete the required information and transaction information.
4. Tap Save.
5. Once the reversal is approved (see the next section for details), you can void the paycheck in your payroll records.

From there your request will be reviewed, and you’ll be notified if it’s rejected or accepted. It may take up to 9 banking days to get the result.

If something is missing, your request will be sent back to you by email with a list of corrections needed. Once you save the changes, we'll review the request again. An agent may contact you to assist you in more complex situations. If the entire amount of the direct deposit isn't available in the employee or contractor bank account, the reversal will be rejected, and no funds will be recovered.

For more information about this process, check out Reverse a direct deposit. 

Please don't hesitate to let me know if you have any additional questions or concerns. Take care!