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September 2, 2025
Question

Payroll services turned off by Intuit

  • September 2, 2025
  • 1 reply
  • 6 views

For the last week I can't do direct deposit or electronic tax payments after years of using it. The payroll system is basically not working in QB online. I have a current subscription. Called support and they don't really know how to solve it. They said they would escalate, to basically get me off the phone. Anybody have any ideas?

1 reply

October 13, 2025

Confirm payroll subscription is active within your QBO settings or Intuit account.
2. Run a "Send Payroll Data" and check PIN if required.
3. Turn off or disable "Workforce" or similar cloud features.
4. Check bank/funding account settings.
5. Ask support to deactivate old direct deposit setups.

Asha Kanta Sharma