Question

Payroll Taxes Have Not Been Withdrawn

Forum|Forum|1 year ago
June 16, 2025
1 reply
17 views

Our April payroll taxes were automatically paid by Quickbooks on 5/15, but there was no record of them being withdrawn from our bank account. When I called Quickbooks support about it, they said that our bank was blocking the withdrawal and said to call the bank. I called the bank and they said they would have to disconnect our account link, then reconnect it and have Quickbooks reinitiate the withdrawal. After reconnecting the accounts, I called Quickbooks support back and all they could tell me was that the taxes are paid. I asked when the taxes would be withdrawn from our account or if they could reinitiate the withdrawal, but they said that was up to the system and they have no control over the system. I'm wondering where to go from here, since customer support is unable to reinitiate the withdrawal.

Workforce Payroll

J

JamesDuanT

QuickBooks Team

The system will make a one-time automated attempt to debit your bank account and record the e-payment automatically in QuickBooks Online, antlp7128.

While QuickBooks Online has recorded the payment, you must still submit the due amount directly to the state or government agency. The payment will be automatically deducted from your bank account, effectively clearing the outstanding obligation.

Are you looking for ways to take your QuickBooks Payroll experience to the next level? I'm excited to share that you can Explore QuickBooks Payroll. They are here to help you manage your transactions and ensure the data integrity of your account. Let us support you on your journey to financial success.

Once the payment is settled, you can run a report to view your previously filed tax forms and payments.

Please don't hesitate to reach out if you have any more questions. We're standing by to provide support.

A

antlp7128Author

I am a bit confused. When I called Quickbooks, the customer service employee assured me that the state and federal agencies has been paid by them and that I do not need to do anything further. I am just wondering why Quickbooks hasn't withdrawn the payment yet and would like them to do so, but this cannot be initiated by customer service. I am just wondering how to get Quickbooks the money that I owe them, instead of just letting this hang in the air indefinitely.

cody_a

Community Manager

@antlp7128 We understand how concerning it is when things don't go as expected with your payroll, and we want to assure you that we're here to help. We've escalated your issue to our Next Level Help team, who will carefully review your Community comments and support history to understand the full context. You can expect to hear from one of our experts soon with next steps.

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