Payrool hold that was supposed to be removed
All my employees are on Direct Deposit. I had an employee enter her bank info incorrectly and her paycheck disappeared into the ether. QB took it out but it never entered into her account but also said it would take them TEN days to put it back in. So I called MY bank and put a stop payment on it and I canceled the payment with QB. WELLL...they still show a hold on my payroll account saying that there is an "unpaid balance". Buloney! Now I can't run payroll for Direct Deposit. I text chatted with a rep last week who assured me that the payroll hold would be off by 1/22...well, it's not. AND of course, I can't reach anyone on Sunday afternoon (when I usually run payroll). So NOW WHAT???
This is the 3rd f**k up with QB and I'm so tempted to go to a different payroll service.
Anyone have any suggestions???? Why do they still have a hold???