Quickbooks Online payroll tax overpayment

My client is new to QBO.  She filed and paid her own payroll taxes the first quarter she was in business, then got everything entered into QBO, she thought, so that QBO would automatically file and pay her payroll taxes and forms. The following quarter, QBO gave her a warning that they had attempted to file and pay her state unemployment but could not. The warning said she was supposed to file and pay manually (the wrong tax id was entered in QBO).  She filed and paid manually, then entered the corrected tax ID in QBO.  HOWEVER, QBO went ahead and paid the unemployment tax again.  Now there is an overpayment, and we just need QBO to acknowledge that credit and not pay the next quarter of state unemployment tax.  She called QBO and was told that she needs to request a refund from the state.  That seems ridiculous, as it would be much faster to just apply the overpayment to the next quarter and not pay the amount accrued.  There should be a way to enter that in QBO...please, community, give me some guidance. The state is VERY slow at refunding overpayments and EXPECT you to just apply it to the next quarter. Very frustrating.