Ran payroll while entering payroll history. How do I fix a mismatch with Total by employee and Total by pay date?

I recognize the significance of keeping an accurate payroll history, alcon. Allow me to guide you on the appropriate support channels to assist you in finding a fix to the discrepancies with your Total by employee and Total by pay date. 

You can only change your payroll history if you haven't created paychecks. Since you have already processed paychecks, I recommend contacting our support team. They have the tools and resources to determine the root causes of any discrepancies through a secure screen-sharing session. During this process, they will take appropriate measures to safeguard the confidentiality and integrity of the information shared, ensuring that all data remains protected. 

1. Go to (?) Help.
2. Select the Search tab and hit Contact Us.
   
   
3. Click the Payroll tab.
4. Choose a way to connect with us:
   • • Have us call you - We'll save your spot in line and call you back. 
     • Start a chat - Start a conversation.  
5. 

You can check out their operation hours to determine availability. 

Additionally, if an employee has changed their personal information, such as their name or bank account, it is advisable to update their profile within the system. Doing so ensures the employee's data remains accurate and up-to-date, facilitating proper record-keeping and preventing any potential issues related to payroll processing. 

We value your initiative in bringing these concerns to us, alcon. Should you have any payroll-related queries, comment below.  Our dedicated team is readily available to provide assistance and support whenever needed. We are committed to ensuring a smooth and seamless payroll experience for all. Keep safe always, alcon!