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June 17, 2026
Question

Social Security Field in Employee Setup No Longer Available

  • June 17, 2026
  • 1 reply
  • 13 views

Hi - We use a 3rd party payroll company but have always had the ability to enter an employee's social security number and date of birth in the Employee set up section in Quickbooks Online. We just went to set up some new employees and when we go into the employee setup we no longer have the fields to enter the SS # and DOB. I also noticed that when I click on the ? for help, nothing happens. 

 

Anyone else having this issue?

1 reply

Moderator
June 17, 2026

Hey ccook848,

 

Welcome to the QuickBooks Community! I will be happy to assist. Sometimes, your browser's cached files can cause setup fields to glitch or disappear.  Let's try accessing your account in a private/incognito window to see if the fields reappear. 

 

  • Chrome: Ctrl + Shift + N
  • Firefox: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Once done, add the SSN and DOB again. If it works, switch back to your regular browser. Then, clear its cache. This way, you can access QuickBooks with a clean slate. You can also use a different supported one.

 

I look forward to your response. See you soon!