I think this is one that requires intuit to do it. This is a user community, call intuit for anything dealing with your account, no one here can access it
I am so sick and tired of having to call intuit for every little things! It is maddening. ...especially when they just leave the chat mid problem. Quickbooks online is the worst platform I have ever had to use.
I would like to PERMANENTLY remove and deactivate the direct deposit for all employees and remove the bank account. How can this be done? Should I change the numbers and then never "activate" the new bank account with the 2 test debits?
Thanks for joining this thread. I'd like to provide some info about no longer using the direct deposit option to pay your employees in QuickBooks Online.
I haven't personally tried your workaround to change the account number and never activate the new account, but I believe that would work. However, I recommend disconnecting or deleting the bank account that is currently associated with direct deposit. This will prohibit any funds being taken from this account. Here's how:
Disconnect:
Hover over Banking, then click Banking.
Choose the Edit icon in the blue tile of the account you want to disconnect.
In the Account window, check the Disconnect this account on save box.
Select Save and Close.
Delete:
Click the Gear icon in the top right corner, then choose Chart of Accounts.
Locate the account you want to delete in the list.
Once the account has been removed, you can then choose to pay your employees with another option besides direct deposit. This link offers more info about turning off direct deposit and paying employees with a paper check: Turn off direct deposit for an employee
That will do it. Please don't hesitate to reach back out if you have any other questions.
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