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WashCnty
January 6, 2026
Question

Starting a new set of books on QB Desktop 2000 and I dont have access to payroll anymore

  • January 6, 2026
  • 2 replies
  • 7 views

I have added a new set of books to my QB 2000 desktop, but I cannot access payroll anymore. I did not even reinstall the program. I just opened a new set of business books. I have access to payroll on the old account, but not the new account.

 

How do I fix this?

2 replies

G
GebelAlaina_MQuickBooks Team
QuickBooks Team
January 6, 2026
Hello there, @WashCnty.

I understand how important it is for you to have payroll services available in your new company file. However, QuickBooks Desktop (QBDT) 2000 is a legacy version that has been discontinued. Since it no longer receives updates, the payroll function is not accessible in newly created files.

You'll want to consider upgrading to the latest version of QuickBooks Desktop Enterprise. This will provide continued support, access to new features, and regular updates.

Check out these resources to help you with installing QBDT after upgrading to the latest version:

Feel free to reply if you need more help. I'm always here to help!
G
GebelAlaina_MQuickBooks Team
QuickBooks Team
January 7, 2026

Hello there, @WashCnty 

Just checking in to see if the solution we shared worked for you. Did it fix the issue, or are you still having difficulties?

We'll be glad to help if you need any more assistance!

W
WashCntyAuthor
January 7, 2026

No,  I do not have internet access and an online cloud service will not work for me. I just need to be able to use the program that I have for the use I paid for.

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