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Level 7
November 30, 2018
Question

Stop asking me to verify my account. From the same computer that I use everyday at work. Its annoying.

  • November 30, 2018
  • 10 replies
  • 43 views
No text available

10 replies

Rose-A
Level 10
November 30, 2018

Welcome to the Community, mnorland.

Allow me to share a little information about the verification process when logging in to QuickBooks Online.

 

Verifying your identity helps you protect your data and your Intuit account. This is to make sure that you, and only you, can access your account. However, if you wish to remember the system your user ID and password, you can check your browser settings to prevent on clearing your history's data after closing the browser.

 

Here's how:

  1. Open the Chrome Toolbar (3 lines to the right of the URL window) and then select Settings.
  2. Scroll down and click Advanced.
  3. Go to Content settings.
  4. Click Cookies.
  5. Disable Keep local data only until you quit your browser.

I've attached screenshots to guide you through the steps.

 

For additional support, you can reach out to our Customer Care Team via live chat or Customer Service.

 

If I can be of help while working in QuickBooks, feel free to let me know. I'll be more than happy to lend you a hand.

 

December 24, 2019

What about desktop mode? What is that fix?

JasroV
Level 8
December 24, 2019

Hi there, @grsgsrg.

 

As of now, the remember my log-in credentials in QuickBooks Desktop (QBDT) is currently not possible. I understand how this option can benefit you and other users when logging in into there QBDT software.
 

I'll submit this feature request on your behalf to our product engineers so they'll consider adding this in the future.

 

To learn what's new and what's coming in QuickBooks, you can visit our Product Updates page for reference.

 

In case you need to reset your password in your QBDT, here's an article you can read for the details (read Reset the admin password section): Reset your password for QuickBooks Desktop.

 

You can always contact us if you have any other concerns or questions with your QBDT. I'm always here to help. Happy holidays!

Community Manager
August 21, 2026

QuickBooks asks you to verify with a code whenever it doesn't recognize your device or browser, so if it's happening every day on the same computer, the real issue is almost always that your browser isn't keeping the cookie that marks this device as trusted. The fix is to let that trust cookie stick, then verify once. Here's how.

Let QuickBooks remember this device

  1. Sign in from your normal browser, not a private/incognito window, since private windows discard the trust cookie when you close them.
  2. Allow cookies for Intuit and QuickBooks. If your browser clears cookies on close or blocks them, add an exception for intuit.com and qbo.intuit.com so the trust cookie survives between sessions. In current Chrome this is under Settings, then Privacy and security, then Third-party cookies (or Site data), where you can add those sites to "Allowed to use cookies" and make sure they aren't set to clear on exit.
  3. Check for a privacy/cleaner tool. Extensions or utilities that wipe cookies on a schedule (or "clear on exit" settings) will erase the trust cookie and force verification again, exclude QuickBooks from those.
  4. Clear cache and cookies once, then sign in fresh, so a clean trust cookie is set. You'll verify one more time, and it should stop asking after that.
  5. Choose remember this device if that option appears when you enter the code.

If it still asks every time

A daily prompt on the same trusted browser after all of that isn't normal, and it can point to a cookie or profile issue on that computer, or something clearing site data on a schedule (common on locked-down work machines). If your workplace manages the computer, ask IT whether a policy is clearing cookies at logoff. If none of that applies, contact QuickBooks Support so they can look at your account.

For the QuickBooks Desktop follow-up

In QuickBooks Desktop this isn't a browser cookie, it's the Intuit Account sign-in tied to the program. Sign in from Help, then your Intuit Account / Manage My License, and stay signed in, and keep Desktop on its latest release, since older builds prompt more often. Note that some Desktop sign-in reminders can't be fully turned off, especially on versions that have reached the end of support.

A note on security

The verification step is a protection for your account and financial data, not a malfunction, so the goal here is to have QuickBooks trust a device you use regularly, not to switch verification off. If you're on a shared or public computer, it's worth letting it keep asking.

If it keeps prompting on your everyday machine after allowing cookies for QuickBooks, let us know whether it's a work-managed computer, that usually points to a policy clearing cookies at sign-out.