Tax payments that are made outside of qbo using "record tax payments" are not showing up in the check register

As title suggests, any payment made outside of qbo with "record tax payments" is not showing in the check register. I am on automatic payments, but the amount showing owed is not correct, so I made a manual payment for two different taxes owed, a 941 payment and a state income tax payment.

I've called 3 times and each time they said their engineers are working on it, and then a week later I received an email so say it was operating as intended.

I've deleted the payment and made a new one multiple times with the same result.