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January 4, 2022
Question

Trouble with payroll access. "We're having some trouble on our end". Anyone else having this? Anyone figure out a solution?

  • January 4, 2022
  • 1 reply
  • 0 views
I am having trouble with payroll access. "We're having some trouble on our end". Anyone else having this? Anyone figure out a solution?

1 reply

Level 9
January 4, 2022

Hello there, cmaddox.

 

Our engineers are aware of the issue and is in the process of being investigated. Although this is being actively looked at, we do not have an estimated time for resolution at this time yet.

 

I suggest reaching out to our Phone Support Team so they can add your account to the list of affected users. Once added, you'll be notified about the status of the issue via email. They can also provide the best workaround while we are closely looking into a fix.

 

 Here's how to contact us: 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?) and select Contact Us.
  3. Enter a brief description of your concern, then select Let's talk.
  4. Choose a way to connect with us.

Thank you for your patience while we're working for a resolution. If there's anything else I can do for you, please let me know. Just remember, we're always got your back.