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I
info-riseforward
January 16, 2024
Question

Unable to add a location for payroll setup.

  • January 16, 2024
  • 1 reply
  • 6 views
No text available

1 reply

E
Erika_KQuickBooks Team
QuickBooks Team
January 16, 2024

Hi there, rise. 

 

To get started, may I ask for a screenshot of the problem you've encountered? Or could you provide me with the specifics of the issue you experienced? 

 

In the meantime, we can perform some basic troubleshooting steps to determine if it's a browser issue. 

 

The browser's cache saves files on your computer which enables the website to download faster on your next visit. However, it can also get outdated over time, leading to problems in accessing websites. 

 

We can open your QuickBooks Online (QBO) account on an incognito window. Doing so will prevent the browser history from being saved.  

 

Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate. 

 

Furthermore, you can check out this article to learn more about making your regular payroll efficient in QBO: Create and run your payroll. 

 

If you have further concerns about the QBO payroll setup, drop your comment below. I'll circle back to help you. Take care always!  

I
info-riseforwardAuthor
January 16, 2024

On set up, there is a step requesting that the Primary Work Location. When I click next I receive a message stating there is no value (see attachment). I've cleared the cache and used incognito, but still no resolution. When I check my profile settings, the address is showing up, but I cannot get past this step to move forward and set up payroll

A
AileneAModerator
Moderator
January 16, 2024

Hello, info-riseforward. 

 

I appreciate your effort in troubleshooting the issue with setting up payroll. However, as you mentioned that the problem persists, I suggest you contact our customer support team for further assistance. 
 

Our support team has the necessary tools and expertise to identify the root cause of the problem and provide an effective resolution. They can also check the error message you received during the setup process and provide detailed guidance on overcoming the issue. 
 

You can quickly contact our customer support team either by phone or chat. They are available round the clock to assist you with any queries. 
 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Click Help (?).
  3. Enter your question or topic you need help with. Tap Talk to a human.
  4. Press Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

Please refer to this article for QuickBooks Online Payroll support hours: Contact Payroll Support in QuickBooks Online. 

 

If you need helpful information about your business and employees, read this article for guidance on running payroll reports.

 

Comment below if you have additional questions about setting up your payroll, and I'll check back in to assist you. Take care!

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