Unable to be added to company account

Hi! 

I just started at a new job, I have seen the invite to the company in my email through Gusto but when trying to accept it, it takes me to the Quick books Workforce login, I am able to add my long in info but after logging in I get an error that says “there is no company associated with this account” and it kicks me back to the login page. On my companies end it says I have received and accepted the invite. They haven't been able to delete my profile in there system to resend. I have called Quickbooks twice, the second time a ticket was put in and was told I would get a call back. I haven’t heard anything. My manager has also called a few times and has been unable to speak with someone to fix the issue.