Using Time Entry, I have an employee who can not clock out on his phone. He has been clocked in for days. How do you reset this problem?

I appreciate the time and effort you've put into reaching out to the Community, JWC 6541.

When mobile time entry is turned off, team members cannot use their mobile devices to log their work hours. They can still view their time records but won't be able to track their hours using the mobile app. Keep in mind that changing permissions for a specific team member will take precedence over account-wide settings. If a team member's permission needs to be adjusted, you can turn on mobile time entry for an individual.

Here's how to accomplish this:

1. Go to Company Settings.
2. Choose the Time Options, then Time Entry.
3. Select an option:
   • To allow the mobile time entry permission: Select Allow team members to track time on the mobile app, then Save.
   • To allow all team members to sign in from anywhere (computer or mobile) and manage their own timesheets: Select Allow team members to manage their own timesheets, then Save. By default, this turns on the mobile time entry permission (and greys it out) both in company settings and individual team member permissions. If needed, you can customize mobile time entry for individual team members. 

For comprehensive troubleshooting guidance related to using the app, I suggest referring to the following article: Change QuickBooks Workforce settings and permissions. This resource provides detailed processes for managing permissions, along with the necessary steps to follow.

Moreover, for further insights and information on setting up time tracking in QBO, you can explore the following articles:

• Turn on and set up time tracking in QuickBooks Online
• Track and manage QuickBooks Time in QuickBooks Online
• Set up QuickBooks Time in QuickBooks Online or QuickBooks Online Payroll

If you have any questions about other processes in QuickBooks Online, please don't hesitate to ask me in the comments below. Have a fantastic day!