What can I do about an employee who cannot access his paystubs even after he received an invite and created an account? He had a previous account.

Thanks for joining the Community space, @tara16. I'll share information to help your employees access their paystubs in QuickBooks Workforce.

Since your employee can't access their paystubs even though they've already been invited and have created an account in QuickBooks Workforce. Here are some key steps to troubleshoot sign-in issues:

• If you already have a QuickBooks Workforce account with a different employer, make sure to give your new employer the same email address.
• If you have access to QuickBooks Online, you’ll need to use a different email address for your QuickBooks Workforce account. We recommend using your work email address for QuickBooks Online and your personal email for Workforce.
• Your invite is valid for up to 30 days from when it was sent. If it’s been longer than 30 days, have your employer send you a new invite. 
• If your employer had to resend your invite, make sure to open the most recent invite. 

For more details about QuickBooks Workforce, see this link: Set up your QuickBooks Workforce account.

Also, a standard web browser utilizes a memory cache to operate efficiently and load pages more quickly. However, as data accumulates, it can lead to unexpected outcomes. To begin addressing the issue, have your employee log in to QuickBooks Workforce using a private browsing window.

Feel free to use either of these keyboard shortcuts to open an incognito window depending on your browser:

• Google Chrome: press Ctrl + Shift + N
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works, they can go back to their original browser and clear its cache to start fresh. You can also use another supported, up-to-date browser to narrow down the results.

Additionally, I'll be sharing these resources that will help your employees view their paystubs and how to print their W-2s in QuickBooks Workforce:

• View your pay stubs, time off, and year-to-date pay in QuickBooks Workforce
• View and print your W-2s in QuickBooks Workforce

Let me know if your employees can access their Workforce account. I'll be sure to keep an eye out for your response. Feel free to reach out to the Community at any time.