When I go to edit an employees personal information. There is nothing there for gender or SS number. How do I edit what I cannot see?

I appreciate you for getting back to us, Del13. I have the necessary instructions on how you can isolate this issue.

You should be able to see and edit the Gender and Social Security number under your employee's Personal info. Please see the screenshot below:

I suggest performing some basic troubleshooting to ensure the availability of the Gender and Social Security number fields, as QuickBooks Online (QBO) can sometimes behave strangely due to stored internet cache files. 

Let's begin by using an incognito window or private browser using the following keyboard shortcuts:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Sh

If this resolves the issue, return to your regular browser and clear your browsing history to start fresh. If not, you can use a different supported browser. The QuickBooks version you're currently using may have a temporary problem.

You can also set up and manage payroll schedules in the system.

Kindly get back to us if you need additional assistance with your employee management. Simply comment down below so I can return to you promptly. Have a good one.

I have the same problem

Well, I’ve been able to add and change that info up until approximately a month ago. We do not use the payroll system from QuickBooks. This is an inconvenience since I do use that information to have it available electronically.