Hello, @jweaver2. We've been receiving reports about this on-going prompt when managing your employee's information. Rest assured our product engineers are working on an investigation to determine its cause and formulate a permanent resolution. Also, I'd recommend contacting our Payroll Support team so you'd be added to the affected users' list. Just make sure to provide your full name, updated email address, and this investigation number: INV-51166. Once updates are available, you'd be notified through an email. Here's how:Go to the? (Help) icon.Click Contact Us.On the How can we help field, enter a brief description of your concern.Click Continue.Choose a way you'll want to contact us either:Start messagingGet a callbackContinue with the prompt.Just a heads-up, we have limited staffing, our phone and chat support are open every Monday-Friday from 6:00 AM to 6:00 PM Pacific Time. Also, they're open between 6:00 AM to 3:00 PM Pacific Time on Saturdays. You can read through this article for more information about the different types of support we offer at Intuit and its availability: Support Hours And Types. Let us know here if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!

Question

When trying to update payroll for employee, I get this message - The specified Effective Date cannot be a quarter start date in the preceding year.

Forum|Forum|5 years ago
October 28, 2020
2 replies
22 views

No text available

QuickBooks Online

IamjuViel

Level 8

Hello, @jweaver2.

We've been receiving reports about this on-going prompt when managing your employee's information. Rest assured our product engineers are working on an investigation to determine its cause and formulate a permanent resolution.

Also, I'd recommend contacting our Payroll Support team so you'd be added to the affected users' list. Just make sure to provide your full name, updated email address, and this investigation number: INV-51166. Once updates are available, you'd be notified through an email.

Here's how:

Go to the? (Help) icon.
Click Contact Us.
On the How can we help field, enter a brief description of your concern.
Click Continue.
Choose a way you'll want to contact us either:
- Start messaging
- Get a callback
Continue with the prompt.

Just a heads-up, we have limited staffing, our phone and chat support are open every Monday-Friday from 6:00 AM to 6:00 PM Pacific Time. Also, they're open between 6:00 AM to 3:00 PM Pacific Time on Saturdays. You can read through this article for more information about the different types of support we offer at Intuit and its availability: Support Hours And Types.

Let us know here if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!

IamjuViel

Level 8

Just dropping by to check on you, @jweaver2.

Were you able to contact our Customer Care team so you'd be added to the affected users' lists? Rest assured, once updates are available you'd be notified through email.

We appreciate your patience while we are working on this on-going concern. Visit us here again if you have other questions.

G

governorandrew

Has anyone solved this problem? I have been working on it for days and Quickbooks Team has been no help at all! Help! I need to get my employee paid!!

C

Candice14

Level 8

Good evening, @governorandrew.

I appreciate you chiming in on this thread. Let me share some insight.

On one of our investigations about this issue, was a workaround that was used to help other users with this problem.

Let's try adding a new effective date by adding a new rate with the rates different and then changing them back.

Please let me know how this goes and if it helps. I want to make sure that you're getting taken care of today. Have a great day!

B

Brian G2

I'm having the same message here as well: "The specified Effective Date cannot be a quarter start date in the preceding year". Any workaround on this yet?

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