why am i getting an error message when trying to change direct deposit information?

Hi Natalia,

Having that error message for days is definitely a hassle when all you want to do is update your direct deposit information. 

I highly recommend reaching out to our Live Support team, as they have the tools to help resolve payroll-related issues more effectively.
 

Here's how to contact them:
 

1. Click the Help icon, and go to the Search tab.
2. Enter 'Live Support' in the search box, then select Contact Us.
3. Briefly describe your issue in the box, then click Continue.
4. Choose from Chat with us, Schedule appointment, or Have us call you.
 

Before contacting support, please check their availability to ensure a smooth connection.
 

If you have any other concerns, feel free to post them in the Community.