Why is my account still have a hold and unable to do payroll?

When a payroll hold like that doesn’t clear after reps say it’s been removed, it usually means it’s stuck in QuickBooks internal risk or payments review, not the regular support queue. The front-line team can’t lift it themselves, it has to be cleared by the Payroll Risk or Payments Underwriting team. The fastest way forward is to call Payroll Support and ask specifically for a transfer to the Payroll Risk/Payments Underwriting department. Have your EIN letter, a recent bank statement, and a voided check ready - they’ll likely ask for those to verify your business and banking info.

If you need to run payroll now, switch employees to paper checks so they still get paid. You can record those payments in QuickBooks to keep taxes and reports accurate, then move back to direct deposit once the hold is gone. In most cases, once underwriting reviews the documents and verifies the account, the hold clears within 24 - 48 hours