Workforce

I recognize the urgency of resolving this to have your employee access Workforce again, @2KenA.

One of the possible reasons for receiving this error message is that the credentials were entered incorrectly. To make sure that this gets sorted out, let's make sure that the employee's email address/user ID is correct. 

However, if the issue persists using the correct credentials, your employee can opt to enter the phone number that was linked to their workforce account. This is the fastest way to access their account if they lost or forgot their credentials.

For detailed information, kindly visit: Recover your Intuit Account if you can’t sign in.

Moreover, I'll also share this link where you can search for articles that can serve as your reference to guide you manage your QuickBooks: QuickBooks Desktop Help Articles.

I'm looking forward to getting this resolved. Feel free to leave a reply if you require further assistance with accessing Workforce. The Community team always has your back. Have a good one.