You may be experiencing random browser issues. I'll help you check to see why you can't view your payment history.
We can start by signing in to your QBO company using a private window. This step will disable the extensions and stops the cache from saving your search history.
Google Chrome: Ctrl + Shift + N.
Safari: Command + Shift + N.
MS Edge and Firefox: Ctrl + Shift + P.
If private browsing lets you see the contents of the Payments tab, you can clear your browser's cache. If not, please use a different browser to see if this only happens to the one you are using.
If you need more references for payroll, you can visit the main support page, scroll down a bit, and click More Topics.
Feel free to go back to this thread if you need more help with your taxes. Have a good one!
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.