We have an investigation currently in place concerning about employee's payslip not being received via email. Our product engineers are now prioritizing this so you can get back to your business as soon as possible.
I recommend giving our Customer Care Team a call to add your account details to the list of affected users. This way, you'll receive an update as soon as a fix becomes available.
Here's how to contact support:
Click the Help icon.
Hit Contactus.
Enter "employee's unable to receive their payslip notice" in the description, then click Let's talk.
Choose to Get a callback.
Please check out our support hours to ensure that we address your concerns on time.