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June 26, 2020
Question

Hi, it seems the activation emails for the employee portal are no longer being sent. Is this a known issue as with payslips that aren't sent within the advanced paroll?

  • June 26, 2020
  • 1 reply
  • 8 views
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1 reply

Level 14
June 26, 2020

Hello Rogerabritt, 

 

Are you getting any error messages show up when you try and send the emails? 

June 26, 2020

Hi Ashleigh

 

No error messages, it says the have been emails sent, this is true if I try within settings or the individual employee's page. It's worked before but I only tested a couple of employees at the time, which were fine, this was about 2 months ago. Needed to it yesterday for all employees as the payslip email function isn't working and..... nothing....

 

Thanks, Roger.

Level 14
June 26, 2020

Hello Rogerabitt, 

 

Thanks for clarifying that for us, here is a link that should help sort your issue, if you still have problems. Please reach back out to us here.