How do I claim back small employers NIC contributions on standard payroll. I have entered the amount reclaimed and ticked boxes for small employers relief

Hello there, d41derek.

Thank you for sharing the steps you’ve performed to reclaim the NIC contributions. This will guide us on how to handle your concern.

Since it shows that you still owe the amount on the P32, I recommend contacting our Payroll Support Team. One of our specialists will perform in-depth troubleshooting steps to identify the source of the issue. Also, they’ll guide you through the process of how to claim back the employer's National Insurance Contributions (NIC). Then ensure your payroll records are in order.

Here’s how to get the contact details:

1. Go to the Help icon at the top to select the Contact Us link.
2. In the What can we help you with section, type a brief description of the issue in the field box. For example, claim the NIC contributions.
3. Click the Continue button to see the list of support options.
4. From there, select Callback to speak with an agent or Chat to start a conversation.

You can read through this article to learn more about workplace pensions: Guide for QuickBooks Online (QBO) Standard Payroll. It includes links on how to set up the payroll item, and configure QuickBooks for automatic enrolment and postponement.

Additionally, these resources contain a list of tasks you can do in QBO Standard Payroll, solutions to fix submission errors, and other payroll-related activities.

• Get set up for QuickBooks Online Standard Payroll
• Fix errors in QuickBooks Online Standard Payroll
• QuickBooks Online Standard Payroll hub 

Feel free to visit the Community again if you have other payroll concerns or questions about the NIC contributions. I’m always ready to lend a helping hand. Have a good one.