How do I correct the message "we are having trouble connecting to hmrc" ?

I'll help you fix this, b.williams5.

Most of the time, connection issues in QuickBooks Online are caused by the accumulated cache in the browser. To rule this out, you can try accessing your QuickBooks Online account using a private window. This mode doesn't save browsing history, cookies, and site data. Here are the shortcut keys:

• Ctrl + Shift + N for Google Chrome
• Ctrl + Shift + P for Firefox & Microsoft Edge
• Command + Shift + N for Safari

If you're now able to connect, go back to your regular browser. Next, clear its cache and cookies to delete the stored junk and start over fresh. You may also switch to other supported browsers to further isolate the issue.

For additional tips and resources while working with your taxes in the program, you browse a topic on this page: Manage taxes in QuickBooks.

Fill me in if you have any other concerns or further questions. The Community always has your back.