I seem to have been opted into Core Payroll, and it won't let me run payroll until I've set up a Workplace Pension. However, we (two directors) aren't required to join a workplace pension and we don't have 'employees' in that sense.
I've tried selecting 'Not entitled' in the employee profile (there isn't 'opt out' any more), but still Payroll is asking for a workplace pension to be set up?!
I can see the urgency of fixing your Workplace pension setup in QuickBooks Online Payroll (QBOP), Andrew. I'll help you select the appropriate category for your Pension scheme so you can run your payroll accordingly.
Using QBO Core Payroll, you'll have to select the Not assessed option once you aren't required to join a workplace pension. To do this, here's how:
Go to the Payroll menu, then select Employees.
Choose your name to open your profile.
Select Edit in the Workplace pension, loan & other deductions section.
Click the Pencil icon beside your Pension status in the Workplace pension section.
Select Not assessed as the worker's category and choose Excluded from workplace pension option in the Which one applies to [name].
On the other hand, if the issue continues even after performing the steps above, I'd recommend contacting our Payroll Care team to have this investigated further.
Furthermore, if you want to configure Core Payroll and review your Settings, check out this article to guide you on how to do so: Introducing Quickbooks Core Payroll.
I'm always ready to answer all your payroll concerns or any QuickBooks-related topics. Kindly update me by leaving a comment below.
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