I can’t seem to change the date format in the pension section to opt an employee out of the pension, I have changed the format in the advance settings but doesn’t change?

Thank you for reaching out with your concern, Aimee. Let's go through some troubleshooting steps together to ensure that the changes in the date format reflect on your QuickBooks Online account.

A cache-related issue might be causing the change in the date format not to reflect in the pension section. To isolate this as the root cause, please access your QuickBooks Online account in a private window. Here are the keyboard shortcuts for opening a private window:

• Google Chrome: Press Ctrl + Shift + N
• Mozilla Firefox: Press Ctrl + Shift + P
• Microsoft Edge: Press Ctrl + Shift + N

Once you're logged into QuickBooks Online in the private window, check if the date format changes are now visible and if you can opt an employee out of the pension. If everything works smoothly, the issue was likely caused by your browser's cache. Thus, I recommend going back to your regular browser to clear its cache. Alternatively, you can also use other supported browsers.

If you need more information on managing pensions in QuickBooks, feel free to explore these articles:

• Set up workplace pensions in QuickBooks Online Standard Payroll
• Pension in QuickBooks Online Advanced Payroll and QuickBooks Bureau Payroll

Also, consider bookmarking this guide on generating payroll reports for future use: View reports.

I'm just one post away if you have any other concerns about payroll or pensions in QuickBooks. Don't hesitate to drop a comment below, and I'll get back to you as soon as I can. Take care!