I go to location E three times weekly. I’ve just done a few ad hoc trips close by to location C. Quickbooks has confused the two places. Now all my trips to E are labelled as C and I’d like to know how to change this?

Hi there, sylvestersits.

Thank you for visiting the QuickBooks Community. I'll share details on how the trip location works in QuickBooks Self Employed. Then, troubleshooting steps to ensure that tracking your mileage in the system is accurate.

Once you travel for work and plan to write off your trips, using the QuickBooks Self-Employed app to track your mileage is very valuable. This is because QuickBooks automatically detects and tracks everything from start to finish or QuickBooks take care all of the trips entry. That said, you'll have to manually change each trip that has been done to the correct location.

Here's how:

1. Go to the Miles or Mileage menu.
2. Select the Reviewed tab.
3. Find and select the trip.
4. Click the pencil icon to edit the details.
5. Make your change. Then, click Add.
6. Choose Save.

Once done, I recommend resetting the QBSE App. This refreshes the settings to ensure location or trips will be loaded correctly. This will also help us clear out the stored files which impact and causes problems in the system.

To do that:

1. Click Help on the navigation bar at the top.
2. Select Reset App Data.
3. Allow a moment for the process to complete, and then close the app.
4. Be sure to right-click the app and Run as Administrator when re-opening.

I'm also adding the articles below to view different instructions on how to fix problems about tracking work trips on your mobile devices.

• Fix mileage tracking issues in QuickBooks Self-Employed for iOS.
• Fix mileage tracking issues in QuickBooks Self-Employed for Android.

Let me know how it goes or if you still have a further concern about tracking mileage by leaving a reply below. I'm always here to help you out. Take care always.