I have updated an employee's NI letter, now all previous pay history has disappeared. Previous payslips are all there, but how do I run payroll when previous pay missing?

Hello, @AB111.

Let's first access your QuickBooks account using a private browser or incognito browser. When you experience issues with QuickBooks, its possible that it could be browser-related.

You can use either of these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + P
• Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

Once you're logged in, you can try viewing your employee's previous pay history again.  Also, you can run the Employment Payment record. It displays a summary of monthly payroll taxes and liabilities due to HMRC, including income tax and National Insurance (NI). You can use the information on the report in running your employee's payroll.

1. Go to the Reports menu.
2. Scroll down to the Payroll section.
3. Double-click on the Employment Payment Record.
4. Select the year of the payroll data you want to view.

If it works, try clearing your browser's cache to delete those temporarily Internet stored files. You can also use other supported, up-to-date browsers to be thorough.

Feel free to leave your comments below if you have other questions about managing your employee's information. I'm always here to help.