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March 28, 2024
Question

Is there a time when payroll reports can’t be run. Today, I’m getting this when I select any payroll report: Something went wrongGive us a few minutes and come back?

  • March 28, 2024
  • 1 reply
  • 0 views
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1 reply

Bryan_M
QuickBooks Team
March 29, 2024

Greetings, Trevor.

 

Currently, we've received similar cases and reports about the payroll report not pulling up and having that error. Let me direct you to the best help possible.

 

If you wish to be notified of the updates of the reported cases through email, you can contact QuickBooks Online (QBO) Payroll Support and add you to the affected users list. Here's how:

 

  1. Sign in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You will be able to request a callback or start a live chat with an expert.

 

After the issue is resolved, if you want to move your report outside of QuickBooks, you can read this article: Export your reports to Excel from QuickBooks Online.

 

Come back anytime here if you have additional payroll reports-related concerns. I'll be willing to help you. Keep safe, and have a good day.

March 29, 2024

Many thanks Bryan. I will do that and report back