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M
marfasmutts-gmai
May 20, 2024
Question

Most of the menu & info has disappeared from the app on my iPhone. Some went last week then more this week. I can’t do anything. iPad is all fine. Can any1 help with why?

  • May 20, 2024
  • 1 reply
  • 3 views
Everything is up to date and been switched on and off, redownloaded etc. it’s like the app is literally, not all there. It’s useless. I’m using it like normal without problem on my iPad though 
I’m not techy lol Can anyone help me please?

1 reply

I
IrishNinoJ
May 20, 2024

I appreciate what you've done so far, marfas. Since the issue persists, let me redirect you to our support team. They have additional tools to pull up your account and investigate this further.

 

Here's how:

 

  1. Sign in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You will be able to request a callback or start a live chat with an expert.

 

Please see this page for more details: How to get help with QuickBooks. 

 

In addition, you can save time by uploading your receipts and bills from suppliers to QuickBooks Online: Upload your receipts and bills.

 

Please feel free to leave a reply if you have any further questions about display preferences or any QuickBooks-related concerns. We're available to assist you 24/7.

M
marfasmutts-gmaiAuthor
May 21, 2024

Hello

thank you. I’m trying this fton my iPad but the only option available is ask the community. I can’t get to talk to a real person 

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