No history in core payroll

I understand how the sudden loss of some of your data has disrupted your workflow, @Jaks64. Let me make it up to you by ensuring you get the urgent help you need.

After upgrading from QuickBooks Online (QBO) Payroll Standard to Core, any data, forms, or reports from previous years beyond the current year will also be transferred and accessible in a secure area within Core. For more detailed information, visit this article: Introducing QuickBooks Core Payroll: upgrading your Standard Payroll experience in 2024.

Since you mentioned that your payroll history and chart of accounts are missing, I recommend reaching out to our support team to resolve the problem. They have the right tools and resources to assist you further.

Here's how:

1. Log in to QBO.
2. Navigate to the Help (?) menu and select Contact Us.
3. Type in your concern, then click Let's talk.
4. Choose a way to connect with us.

Moreover, you can check out these articles to manage your payroll better:

• Set up and manage your Auto Payroll in QuickBooks Online Core Payroll
• Managing holiday, bonus, and other pay types in QuickBooks Online Core Payroll

It's our top priority to ensure that all your data is accurate and that you can seamlessly run payroll on our platform. Should you have any other concerns, feel free to reach out here in the Community. We're here to provide support in any way we can. Take care.