Qbo switched payroll and now all historical payslips are unavailable and/or password protected

We appreciate your time posting here in the Community, Canadian Susan. I'm here to provide the urgent help you need so you'll have access to your historical paychecks again.

Last March 2024, QuickBooks Online (QBO) introduced a new and improved platform to replace the existing Standard Payroll offering. All previous data, forms, and reports will be securely transferred and accessible within QuickBooks Online Core Payroll (QBOCP).

For more detailed information about this transition, please visit this article: Introducing QuickBooks Core Payroll: upgrading your Standard Payroll experience in 2024.

Moreover, I suggest getting in touch with our support team to recover your historical paychecks. They have the right tools and resources to verify your account in a secure environment and further assist you in resolving this matter.

Here's how:

1. Sign in to your QuickBooks account.
2. Select the Help (?) icon.
3. Scroll down to select the Contact Us button and follow the prompts.
4. You will be able to request a callback or start a live chat with an expert.

Refer to this article for more details: How to get help with QuickBooks. 

Finally, check out these articles to gather ideas on managing employees's paychecks better while maintaining accurate financial records:

• Set up and manage Auto Payroll in QBOCP
• Managing holiday, bonus, and other pay types in QBOCP

Ensuring your data accuracy and seamless payroll operations are our utmost priority. If you have any other concerns, please don't hesitate to contact us here in the Community. We're here to support you in every way possible. Take care.

My experience is that the migration from standard to core payroll is a disaster and the company doesn't care about its customers and their issues, just about getting as much money as possible from us. I have been told I have to have advanced payroll as the migration didn't work because one of my employees has changed NI letter. What a joke! Employees change NI letters all the time during a tax year. If your software is so poorly written that it cannot cope with such a minor change why did you insist on making us do the migration half way through a tax year? Why not wait until we are starting a new tax year and then do it? Then only giving us a month notice to make a manual switch to a "better" system by losing all our current data is ridiculous, saying you will not charge for 6 months, but then sending an email saying the charge will be £8 plus £1.30 per employee and asking me to sign up to agree to this and to agree to losing all my data. What choice do I have...... Extremely unhappy customer who has been with this company since the very early days of Quicken, not that they care.