SMP going forwards

Forum|Forum|5 years ago
August 26, 2020
1 reply
4 views

Hi there

I set up SMP for my employee a couple of months ago and it has run along with my payroll for the past to runs, however this payroll run (august) it has not auto populated my employees payslip, what has gone wrong please, during the set top it all seemed straight forward, all dates are within the payroll run parameters also.

please advise you Quickbooks gurus!

QuickBooks Online

Best answer by Ashleigh1

Is their a way to override this, as I need to run payroll and get people paid?

Unfortunately, not, one of the reasons that the error message could be coming up may be due to the LEL, it maybe calculating 112 is the most that could be paid.

What we'd suggest is that if you can contact our live support team, so agent will be able to set up a screen share with you and watch you do the whole process, as we don't have the option here, and it does look like it's possibly related to the amount it expects to be calculated.

Ashleigh1

Level 14

Hello Danster75,

Welcome to the Community post,

In order to help you, can we ask which payroll it is you use is it Standard payroll or Advanced payroll in your Quickbooks.

Danster75Author

HI Ashleigh, Standard Payroll

Ashleigh1

Level 14

Thanks for clarfiying this for us Danster75,

Can we ask is it just this one employee's payslip that has not been produced when you have done the august payrun or has it done it to other employees as well?

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