Welcome to the Community forum, @steve147. To ensure we're on the same page, can you please verify what payroll provider you're currently using? This is to ensure I'd be able to provide the best resolution for you. In the meantime, you can consider checking below helpful articles to know more about payroll: Get set up for QuickBooks Online Standard Payroll QuickBooks Online Standard Payroll Hub Set up and manage payroll schedules HMRC settings for PaySuite QuickBooks Online Advanced Payroll Hub How to run payroll in QuickBooks Standard Payroll How to set up your employer details in QuickBooks Standard PayrollIf there's anything else I can do for you, let me know by commenting below. I'd be happy to further assist you. Have a great day.

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steve147

Question

Starting the new payroll 2021

Forum|Forum|6 years ago
April 6, 2020
2 replies
2 views

No text available

QuickBooks Online

MirriamM

QuickBooks Team

Welcome to the Community forum, @steve147.

To ensure we're on the same page, can you please verify what payroll provider you're currently using? This is to ensure I'd be able to provide the best resolution for you.

In the meantime, you can consider checking below helpful articles to know more about payroll:

If there's anything else I can do for you, let me know by commenting below. I'd be happy to further assist you. Have a great day.

steve147Author

Hi Miriam,

i am using Standard payroll,

but its not letting me start the new tax year

Regards

Steven

Ashleigh1

Level 14

Hello Steve147,

What is happening in your standard payroll?

Are you getting any error messages showing up?

EOLTD

We initiated the move over to the new advanced payroll and that was supposed to happen on the 7th April, when I now log in and try and go to employees nothing happens? Please advise how we find our employees?

I have tried initiating a chat via help but does not appear to be working or anyone there?

EOLTD

Michelle-APB

I have the same exact issue with a client of mine. He was told he has to switch, so he did the conversion process, and now he cannot use either system. There is no tech support available on the phone or chat. Another client of mine didn't get their direct deposits today. I don't know what is happening with QB the last few months, but I'm starting to look into alternatives for bookkeeping and payroll. Would love to hear if your issues was finally resolved and if so, how.

Klent

Level 8

I know that this hasn't been easy for you and your employees, Michelle-APB.

We'd like to inform you that the direct deposit issue is already resolved, and your employee should get their pay by the end of the day. Please follow this link for more details: http://status.quickbooks.intuit.com/incidents/jnhwslhtskgd.

We thank you for your patience and time to post in the Community. Have a great rest of the weekend!

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