The drop down menus in Quickbooks Online have stopped expanding in all but a few menus with very few options to choose from. Any ideas how to resolve this?

Let's figure out the cause of the drop-down menus not working and fix it to keep you going with your task in QuickBooks Online (QBO), Steve.

May we know what specific area in QBO where the drop-down menu is unresponsive? Any screenshots you can provide will help us isolate the issue better.

To resolve this, we can perform some troubleshooting steps to see if the issue is within your browser. We can open a private or incognito window in the browser to open your account with a clean slate and load fresh data. Here's how:

• Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
• Safari: Press Command + Shift + N
• Google Chrome: Press CTRL + Shift + N

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime data collection can create corruption, however, removing this should fix the issue. You can also use supported, up-to-date browsers to roll out the possibility of a browser-related issue.

Moreover, you can check out this article to help you resolve browser issues: Troubleshooting browser problems.

I've got your back if you have more questions about managing business transactions or any QuickBooks-related concerns. Please leave a comment below and I'll get back to you.