Where has payroll history gone? I cannot see it in the payroll section anymore and I need to re-submit pensions from prior runs!!

I know some reasons behind the missing payroll history section, Anna. I'll share it with you, including the troubleshooting steps to have the feature available again.

QuickBooks Online uses cache files to run smoothly that can get outdated as time passes. Corrupted data can cause unexpected behavior when running the software, including the missing payroll history tab.

Therefore, let's access your account through a private window to check if your concern can be resolved by troubleshooting your browser. Please refer to these keyboard shortcuts:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once you can see the payroll history section, switch to your regular browser and clear its cache to refresh your website preferences. Might as well ensure using the system-supported browser for the best and most secure experience.

If the issue persists, I recommend contacting our customer support team during their support hours so they can thoroughly examine this matter with their tools and expertise. They can also raise a ticket if necessary.

On the other hand, consider browsing these materials to have a clearer view of your business finances:

• View reports in QuickBooks Online Standard Payroll
• Run payroll reports in QuickBooks Online Advanced Payroll

Please know we're just around if you have additional questions when managing payroll history in QuickBooks Online. We're willing to offer further assistance at any time.