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1 reply

May 1, 2020

Hello Debbie-teamturnb, Welcome to the Community. 👋

 

Is it an active account that you have been using? If so is the Billing details up to date. If an account is showing suspended this generally means that the account has not been used in years or that the billing has expired and needs updated. To check the Billing go onto the gear icon top right>company settings>Billing and subscription. Thanks