An employee stopped getting income tax deducted from their pay and i cant figure out why

Hi jj-firststepdebt,

Welcome to Community!  QuickBooks Online Payroll is a great way to pay your staff with confidence.  Once you've setup your staff, the appropriate taxes are automatically calculated.   When income tax is no longer being deducted, it can be a bit concerning.  I'll be happy to provide more information so you're on the right track with your work!

To ensure the deductions are applied to your employees, I suggest reviewing the initial set up.  Here's how;

1. Open Payroll and then Employees from the left menu

2. Select the Employee 

3. Click Edit in the Tax withholdings section

4. Scroll to the bottom and open Tax exemptions to see which taxes does [employee name] NOT pay?

5.  Uncheck the appropriate boxes for the Canada Pension Plan (CPP), Employment Insurance (EI) and Federal Income Tax

6. Hit Save.

I also suggest reviewing the Payroll Deductions Tables for CPP, EI, and income tax deductions.

Should you require additional assistance, please don't hesitate to contact us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  We would love the opportunity to work with you in real time, and ensure your QuickBooks Online Payroll is accurate.

Feel free to reach back out if you have other questions.  We would be glad to assist!