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1 reply

Level 8
June 5, 2020

Welcome back, p-root-fortify,

 

Having accurate payroll calculations is important not only for you, but for your employees. In light of that, I want to make sure you're able to make the edits necessary to your past pay run. I'll point you in the right direction.

 

In these sorts of situations, there are a lot of variables, such as which QuickBooks Online Payroll module you chose, whether you ran direct deposit for this pay run, how long ago the pay run was, if it's the most recent pay run, and other such details. Knowing each of these, and more, helps us determine which is the best path for you to take to make the corrections needed.

 

In light of that, I encourage you to get in touch with QuickBooks Online support. Check out and choose from the options below to reach out to an agent who can gather the details I've mentioned and help you get this sorted out as quickly as possible.

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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Have a great weekend!