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1 reply

Level 5
October 9, 2020

Hi there,

 

Being able to see your time activities is a great way to keep track of your staff's hours. Rest assured, I'll be glad to give you a had with this. 

 

Based on what you've described, I'd like to troubleshoot this by clearing cache and cookies on your browser. Sometimes the browsers may get affected when you haven't cleared cache and cookies. I encourage you to try this by following the steps in this article here. If you're still having issues after trying this, I recommend using a private/incognito window. It's also important to make sure the time activities were saved properly. 

 

Feel free to keep me informed on how you make out by leaving a comment below. If you need direct assistance, I recommend contacting our support team using the details below: 

 

  • Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
  • Social MediaFacebookTwitter, and Instagram.

Otherwise, enjoy the rest of your week and remember that I'm just one message away. :)