Commission only payroll but getting an error message saying "You must either enter the hours worked or commission amount, or exclude employee from this payroll run"?

Hi there, toothbetold.

That error message you've encountered indicates that no amount is entered in the Commission field. Since you have already entered the commission amount, you may have selected another employee for whom no commission has been entered.

If you don’t wish to include this employee in the commission, make sure to uncheck the box next to their name. Afterward, rerun the payroll.

If the error persists despite entering the amount correctly, try running the payroll in an incognito or private browser window. This helps ensure the commission amount saves properly in case there is a browser issue.

For more help and to ensure your tax settings remain unaffected, reach out to our Live Support team for tailored guidance and troubleshooting specific to your situation.

For your future reference on how to print paycheques in QuickBooks Online Payroll, check out this article: Print paycheques and pay stubs in QuickBooks Online Payroll.

Feel free to return if you have additional concerns. We'll provide ongoing assistance.