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M
MYLLP
September 24, 2025
Question

Email template for sending paystubs

  • September 24, 2025
  • 1 reply
  • 9 views

Using QB Desktop Premier Accountant Edition 2024.

All updates done and auto update is on.

I've set up email template for sending paystubs, and set it as default. However the default template is being applied to some of the colleagues but not all. I have to replace the email text one by one for those the default template is not being applied. May I know what could be the possible reason and how to fix? Thanks!

1 reply

JoesemM
JoesemMQuickBooks Team
QuickBooks Team
September 24, 2025

Hello there, MYLLP.

 

I can see that you posted  twice in this forum. Please click the link to get redirected to the original post answered by my colleague: https://quickbooks.intuit.com/learn-support/en-ca/employees-payroll/re-empty-to-field-in-paystub-send-forms/01/1578515#M15218.

 

If you have any additional concerns, please let me know. I'm here to help.

M
MYLLPAuthor
September 24, 2025

Hi JoesemM,

Thanks for your response. This post is for a different question although also related to sending paystub.

That one is about the send forms, this one is about the email text template. Appreciate if you can assist. Thanks!

D
Dandie_AQuickBooks Team
QuickBooks Team
September 24, 2025

Thank you for clarifying your concern, MYLLP.

 

Since you mentioned that the email template you use for paystubs is not applied consistently, it is due to the default email template being damaged or improperly saved. This inconsistency can result in the template not applying to all paystub emails.

 

To fix this, here are two solutions to get your template working properly.

First, you can manually copy and paste the message into the email before sending it.

 

Here’s how:

 

  1. Go to the Edit menu and select Preferences.
  2. Select the Send Forms menu and then the Company Preferences tab.
  3. Highlight the template you want to use and select Edit.
  4. Copy the message body text.
  5. Go to the File menu and select Send Forms.
  6. Select the email you want to send. Paste the copied text into the body section. Note: If you're using QuickBooks Desktop Enterprise, you select Edit Email first.
  7. Select Send Now.

 

If the issue persists, proceed to solution two by resetting the email later settings. Here's how:

 

  1. Find and open the transaction you want to send.
  2. Select to uncheck the Email Later box. Then select Save & Close.
  3. Reopen the transaction. Select to check the Email Later box. Then select Save & Close.

 

Let us know if you need further help or have questions.

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