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June 17, 2024
Question

Employee display names are stuck as whatever imported from QB desktop. No matter what changes I make in the employee profile, it's the old name in Time Activity dropdown.

  • June 17, 2024
  • 1 reply
  • 0 views
Employee directory report shows renamed employees properly, but nothing to do with time entries does.

1 reply

Level 6
June 17, 2024

Hello brian216,

 

Thanks for reaching out to us here.  I'll be happy to steer you in the right direction so you can get back to doing the things you enjoy. 

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

 

I'll be one message away in case you need further assistance.