FINTRACDeadline to fill out QBO was 06/09/2025Last Direct Deposit done 06/11/2025Today 06/24/2025, I have to do the payrollWhy do I still get the error message? Thx

Ensure that all FINTRAC forms are filled out accurately, Xavier6.

If you receive an error message related to FINTRAC or QuickBooks Online (QBO) compliance while attempting to process payroll, it may be due to incomplete or inaccurately filled FINTRAC forms. It is essential to review all submitted forms to ensure that you meet the FINTRAC requirements.

I also recommend contacting our Live Support Team to confirm your submission and investigate the cause of the error. They have the tools and resources to check this issue thoroughly. Here’s how to get in touch with them:

1. Open your QBO account.
2. On the upper right-hand corner click Help.
3. Select the Search tab, then type contact human enter.
4. Then click Contact Us.
5. Choose either the Chat or Callback options.
   
   

For complete details regarding our support hours, please refer to this article: Get help with QuickBooks products and services.

Given that the last direct deposit was completed on 06/11/2025, and today is 06/24/2025, you may still proceed with payroll despite the error messages from FINTRAC. However, if there is a hard block on payroll processing related to direct deposit, the only option available will be to process a paper cheque.

You can also check this article, which deals with frequently asked questions about QuickBooks Online and FINTRAC: What you need to know about FINTRAC.

If you have more questions about FINTRAC or concerns regarding QBO, click the Reply button. We're here to help you.